Paid for Plus but features are locked? Let's fix it.
Check Subscription Status
1. Profile > Subscription
2. What does it show?
3. If it shows Free, keep reading
Restore Purchases
If you purchased via App Store/Play Store:
iOS:
1. Profile > Subscription
2. Tap "Restore Purchases"
3. Wait for verification
Android:
1. Profile > Subscription
2. Tap "Restore Purchases"
3. Sign into same Google account used for purchase
Check Account
Make sure you're logged into the right RiseWell account:
- The one you subscribed with
- Verify email matches
App Store vs. Direct
Subscriptions are account-specific:
- Bought through Apple? Log into same Apple ID
- Bought through Google? Same Google account
- Bought on website? Log into that RiseWell account
Check Email
Look for subscription confirmation email:
- Which email was it sent to?
- That's the account with Plus
Payment Processing Delay
New subscriptions occasionally take time:
- Wait 15-30 minutes
- Force close and reopen app
- Try restore purchases again
Contact Support
If nothing works:
- Provide purchase receipt
- Account email
- We'll investigate and fix