Need help from a human? Here's how to reach us.
In-App Support
Fastest option:
1. Profile > Help & Support
2. Tap "Contact Us"
3. Describe your issue
4. We'll respond via email
Direct email: support@risewell.com
Include:
- Your account email
- Device and OS version
- Description of issue
- Screenshots if helpful
Live Chat
Available for Plus members:
1. Tap chat icon in app
2. Connect with support agent
3. Real-time assistance
Hours: See "Live Chat Hours & Availability."
Social Media
We monitor:
- Twitter: @RiseWellApp
- Instagram: @RiseWellApp
- Facebook: /RiseWellApp
DMs work for simple questions. Complex issues go to email.
Response Time
Typically:
- Email: Within 24-48 hours
- Live chat: Minutes during hours
- Social: Within a few hours
Plus members get priority.
Before Contacting
Check Help Center first—many questions are answered here. It's often faster than waiting for a response.