Found something broken? Help us fix it.
What's a Bug?
Things that qualify:
- Crashes
- Features not working as expected
- Display problems
- Data issues
- Error messages
Not bugs:
- Feature requests (use suggestion form)
- How-to questions (check Help Center)
- General feedback
How to Report
In-app:
1. Profile > Help & Support > Report a Bug
2. Describe what happened
3. Include steps to reproduce
4. Attach screenshots/video if possible
5. Submit
Or email: bugs@risewell.com
What to Include
Good bug reports contain:
- What you expected to happen
- What actually happened
- Steps to make it happen again
- Device and OS version
- App version
- Screenshots or screen recordings
What Happens Next
1. Report logged and prioritized
2. Engineers investigate
3. If reproducible, fix is planned
4. You're notified when fixed (if you provided contact)
Impact of Reporting
Bug reports help everyone:
- We can't fix what we don't know about
- Your report might help many users
- Detailed reports fix things faster
Thank You
Seriously—bug reports make RiseWell better. We appreciate every one.