Live chat connects you with a real person in real time.
Availability
Plus Members: Live chat available
Free Users: Email support only
Hours
Monday - Friday: 9am - 7pm Eastern Time
Saturday: 10am - 4pm Eastern Time
Sunday: Closed
Holiday Schedule
Reduced hours on major holidays. Check in-app for current status.
Wait Times
Typical wait: Under 5 minutes
Busy periods: Up to 15 minutes
We'll show estimated wait time
What Chat Can Help With
- Account issues
- Technical problems
- Billing questions
- Feature explanations
- General guidance
What Needs Email
Some issues require escalation:
- Refund requests
- Data privacy requests
- Complex billing issues
- Bug investigations
Using Chat Effectively
For fastest resolution:
- Have account info ready
- Describe issue clearly
- Include error messages
- Be patient if wait is longer