Email support works for everyone. Here's what to expect.
Response Times
Plus Members: Within 24 hours (usually faster)
Free Users: Within 48 hours
Weekends and holidays may be slower.
How to Email
Send to: support@risewell.com
Or use in-app: Profile > Help & Support > Contact Us
Getting Faster Responses
Help us help you faster:
- Use your account email address
- Include device model and OS version
- Describe the issue clearly
- Attach screenshots if relevant
- Check spam folder for our reply
What Happens After You Email
1. You receive auto-confirmation
2. Issue is assigned to agent
3. We investigate if needed
4. Reply with solution or questions
5. Follow-up until resolved
Not Hearing Back?
Check:
- Spam/junk folder
- Correct email address
- Wait the full response window
Still nothing? Try chat or social media to check on status.
Complex Issues
Some issues take longer:
- Technical investigations
- Billing disputes
- Account recovery
- Bug reproductions
We'll keep you updated on progress.