Plus members can request phone support for complex issues.
Phone Support Availability
Who: Plus members only
When: Monday - Friday, 10am - 5pm Eastern
How: By request (not direct call)
How It Works
1. Contact support via chat or email
2. Request phone callback
3. Provide phone number and availability
4. We call you within scheduled window
What Phone Support Handles
Best for:
- Complex account issues
- Difficult technical problems
- Billing disputes
- Issues that need back-and-forth
Not Ideal For
- Quick questions (use chat)
- Password resets (self-service faster)
- General how-to (Help Center faster)
- Feature requests (use feedback form)
Preparing for Your Call
Have ready:
- Account email
- Device information
- Description of issue
- Questions you want answered
Call Quality
We provide:
- Clear, patient support
- As much time as needed
- Follow-up email summary
- Escalation if unresolved