Can't hear anything? Check these common issues.
Basic Checks
Volume: Is device volume up? Check media volume, not just ringer.
Mute: Is silent/mute switch on (iOS) or Do Not Disturb active?
Bluetooth: Audio might be going to connected device.
In-App Audio
1. Open any content with audio
2. Look for volume controls within the session
3. Ensure in-app volume isn't muted
Headphone Issues
If using headphones:
- Disconnect and try speaker
- Try different headphones
- Check headphone port/connection
Bluetooth Troubleshooting
1. Check which device audio is connected to
2. Disconnect Bluetooth temporarily
3. Verify audio plays through phone speaker
Downloaded Content
If downloaded audio doesn't play:
1. Delete the download
2. Re-download the content
3. Try playing again
iOS-Specific
- Check silent switch on side of phone
- Ensure RiseWell isn't in Settings > Sounds > app exceptions
Android-Specific
- Check media volume (separate from ringtone)
- Ensure app has audio permissions
Still No Audio?
Reinstall the app. If issues persist, contact support with device details.