Having trouble downloading content? Let's fix it.
Check Storage
Downloads need free space:
1. Check device storage
2. Free up space if low
3. Retry download
WiFi Requirement
Large downloads may require WiFi:
1. Connect to WiFi
2. Try download again
3. Or change download settings to allow cellular
Download Queue
Multiple downloads queue up:
1. Go to Profile > Downloads
2. See download progress
3. Wait for queue to process
Failed Downloads
If download fails:
1. Tap retry on the failed item
2. Check internet connection
3. Try from a different network
Corrupted Downloads
If downloaded content won't play:
1. Delete the download
2. Re-download fresh
3. Test playback
Download Limits
Free accounts have download limits:
- 5 sessions maximum
- Upgrade to Plus for unlimited
- Remove old downloads to add new
Storage Location
Downloads stay on device:
- Don't appear in file manager
- Managed within app
- Cleared if you reinstall