Downloaded content should work offline. If not, here's help.
Verify Downloads Completed
1. Profile > Downloads
2. Check each item shows as downloaded (not downloading)
3. Items still downloading need internet to finish
Test Offline Access
1. Enable airplane mode
2. Open RiseWell
3. Navigate to downloaded content
4. Try to play
Content Not Available Offline
Some content can't be downloaded:
- Live sessions
- Certain features requiring sync
- Content marked as streaming-only
Storage Issues
Downloads need space:
- Check device storage
- Remove old downloads
- Retry failed downloads
Corrupted Downloads
If downloaded content won't play:
1. Delete the download
2. Reconnect to internet
3. Re-download
4. Test offline again
App Needs Initial Sync
After reinstalling, the app needs one online session to recognize downloads. Log in with internet, then try offline.
Download Fresh Regularly
Periodically refresh downloads:
- Delete and re-download favorites
- Ensures content is current
- Clears potential corruption