Locked out after too many login attempts? Here's what to do.
Why Accounts Lock
For security, accounts temporarily lock after:
- 5 failed password attempts
- Suspicious login patterns
- Security concerns
How Long the Lock Lasts
Standard lock: 15 minutes
Wait it out, then try again with correct credentials.
Can't Wait?
Reset your password:
1. Use "Forgot Password"
2. Create new password
3. This unlocks the account
Unlock via Email
Sometimes we send an unlock email:
1. Check your inbox
2. Click unlock link
3. Proceed to login
If Lock Persists
Contact support if:
- Lock lasts more than 30 minutes
- You can't receive reset emails
- You suspect unauthorized access
Preventing Lockouts
- Use password manager for accuracy
- Enable biometric login (Face ID, fingerprint)
- Write down password in secure location
Security Review
If you're locked out and didn't cause it:
- Someone may be trying to access your account
- Reset password immediately
- Enable two-factor authentication
- Review account for changes