Troubleshooting

Apple Health Not Syncing

Troubleshoot iOS health integration

Apple Health data not appearing in RiseWell? Check these settings.

Verify Permissions

1. Open Settings (iOS)

2. Tap Health > Data Access & Devices

3. Find RiseWell

4. Ensure permissions are enabled for desired data types

Check What's Enabled

In RiseWell:

1. Profile > Connected Apps > Apple Health

2. See what data types are connected

3. Enable any missing types

Data Availability

RiseWell can only read data that exists:

1. Open Apple Health app

2. Check that the data type has entries

3. If empty, there's nothing to sync

Re-Enable Connection

1. In RiseWell, disconnect Apple Health

2. Reconnect

3. Re-authorize permissions

4. Wait for sync

Sync Timing

Data syncs periodically, not instantly:

  • Wait 5-10 minutes after activity
  • Pull down to refresh in RiseWell
  • Check again later

Data Type Specifics

Workouts: Must be logged to Apple Health by source app

Steps: Automatic from phone/watch

Sleep: Requires sleep tracking app or device

Still Not Working?

Restart both apps:

1. Force close Apple Health

2. Force close RiseWell

3. Reopen RiseWell

4. Check connection status

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